Tree | Dual Counting Scale | DCT 50

The Tree DCT 50 is a high-precision dual counting scale designed for fast, accurate, and efficient counting in industrial and commercial settings. Featuring two separate platforms, it handles a wide range of part sizes—from small, lightweight items to heavier bulk materials. The large platform supports up to 50 lbs with a 0.001 lb resolution, while the smaller precision platform handles up to 2 lbs with an ultra-fine 0.00005 lb resolution. 

With the ability to store up to 16 material presets and a bright, easy-to-read LED display, the DCT 50 simplifies repeated counting tasks and boosts productivity. Built for durability and ease of use, it's an ideal solution for inventory control, manufacturing, packaging, and more.

Key Features & Benefits

- Dual-platform design for counting both large and small parts

- High-resolution precision: 0.001 lb (large) / 0.00005 lb (small)

- Stores up to 16 item presets for quick and repeatable use

Technical Specifications

Shipping & Delivery

Order Processing Time : 1-2 business days

Shipping Time : 5-10 business days

Returns

The return policy for TREE® brand products, supplied by LW Measurements, follows the general TitanScale USA Return & Exchange Policy with the following important differences:

Return Window

• Returns are accepted within 30 days from the purchase date (not the delivery date).
  
  

Item Condition

• Items must be returned in “New” condition, unused, and in their original packaging.
  
  

• Used or visibly worn items are not eligible for refund.
  
  

Non-Returnable Items

• Discounted, obsolete, open box, or refurbished TREE® products cannot be returned under any circumstances.
  
  

Restocking Fee

• Returns made after 30 days, if approved, are subject to a 15% restocking fee based on the product value (excluding tax).
  
  

• Restocking fees may also apply to returns that do not meet the required return conditions.
  
  

Return Shipping

• For returns due to customer error (e.g., ordering the wrong item), the customer is responsible for return shipping costs.
  
  

• Original shipping charges are non-refundable in all cases.
  
  

Damaged or Incorrect Items

• Damage or errors must be reported within 48 hours of receiving the shipment.
  
  

• The report must include:
  
  

• Order or PO number
  
  

• Description of the issue
  
  

• Photographs if damage is involved
  
  

• Upon confirmation, LW Measurements will authorize a return and issue a refund or replacement, depending on availability.
  
  

RMA Process Required

All TREE® product returns must go through LW Measurements’ Return Merchandise Authorization (RMA) process:

1. Contact support@lwmeasurements.com or 707-542-2185
   
   

2. Provide the PO number, Order number, and Serial number
   
   

3. Use your own carrier to ship the item once an RMA and return address have been provided
   
   

Returns made without prior authorization may be rejected or significantly delayed.

Warranty

All TREE® products supplied by LW Measurements and sold through TitanScale USA are covered by a two (2) year limited warranty against factory defects, beginning from the date of shipment by LW Measurements.

This warranty ensures that all TREE® equipment meets the specifications outlined in the official LW Measurements product manual at the time of shipment.

Warranty Coverage Terms

LW Measurements will, at its discretion, repair or replace TREE® products that are returned within the warranty period, provided the following conditions are met:

• Products must be returned in their original packaging. If not properly packed, the customer is responsible for return shipping.
  
  

• If LW Measurements confirms a factory defect, they will cover the cost of shipping the replacement back to the customer.
  
  

• If the issue is not determined to be a factory defect, the customer will be responsible for all associated shipping fees.
  
  

First 30 Days of Purchase

• LW Measurements will cover freight both ways for any verified warranty-related issue that arises within 30 days of purchase.
  
  

• After 30 days, the customer must cover the cost of shipping the item back to LW Measurements.
  
  

• LW Measurements will still cover return shipping after repair or replacement has been completed.
  
  

Warranty Limitations

This warranty will be voided if any of the following are found to have occurred:

• Accidental damage, misuse, neglect, improper installation, repair, or unauthorized testing
  
  

• Modifications or alterations performed by anyone other than LW Measurements' technical team
  
  

• Cutting or tampering with load cell cables, wires, or opening the scale housing
  
  

All warranty evaluations and final decisions regarding eligibility are made solely at the discretion of LW Measurements.

Customer Responsibilities

• Shipping Damage: It is the customer’s responsibility (or their recipient’s, in the case of drop-shipping) to inspect shipments upon delivery and report any damage to the carrier immediately. Damage must be noted on the carrier’s delivery receipt at the time of delivery.
  
  

• Claims for transit damage must be submitted directly to the carrier, with supporting documentation including photos.
  
  

• Even if installation is delayed, shipments must be inspected immediately upon receipt to preserve eligibility for freight claims.
  
  

Geographic Scope

• Warranty coverage applies only to products shipped within North America (including the continental U.S., Alaska, Hawaii, Canada, Puerto Rico, and Mexico).
  
  

• Customers located outside North America are responsible for all shipping fees related to service or warranty issues.
  
  

• While international customers are not eligible for full warranty service, lifetime technical support is available regardless of location.
  
  

Limitations of Liability

LW Measurements and its authorized resellers, including TitanScale USA, shall not be liable for any incidental or consequential damages arising from the use of TREE® products. Liability is strictly limited to the repair or replacement of the defective item, as outlined in this warranty policy.

No alterations to this policy are valid unless agreed to in writing by a corporate officer of LW Measurements.

Warranty Claims

To initiate a warranty claim for a TREE® product, please contact our Customer Support Team. We’ll help coordinate the appropriate steps with LW Measurements to ensure a smooth resolution.