Refund policy
TitanScale USA – General Return & Exchange Policy
At TitanScale USA, we are committed to providing a consistent and transparent shopping experience. Because we offer products from a wide range of suppliers and brands, each of which may have their own return and exchange policies, this document serves as a general guide.
Important Note – Review Product-Specific Policies
Customers must review the specific return policy provided on each product page prior to purchase, as those terms may differ from the guidelines outlined below.
Return Timeframe
Unless otherwise specified on the product page, most products are eligible for return within 30 days of delivery.
Condition of Return Items
Returned items should generally be in new or lightly used condition and include all original packaging and accessories, unless otherwise stated.
Return Methods
Returns may typically be completed by mail, in-store (where applicable), or via an approved drop-off location, depending on the supplier or brand.
Return Shipping Costs
TitanScale USA generally covers the cost of return shipping. However, customers may be responsible for arranging the shipment and generating a return label, unless otherwise specified.
Restocking Fees
Returns are typically not subject to restocking fees, unless otherwise indicated by the supplier or brand.
Refund Processing Time
Refunds are usually processed within 3 business days of receiving and inspecting the returned item, unless otherwise specified.
Exchanges
Unless otherwise specified, exchanges are accepted under the same general conditions as returns. If you would prefer to receive a replacement or an alternative item, please inform our Customer Support Team when initiating the return.
Product-Specific Return Conditions
Some products may be subject to supplier- or brand-specific return and exchange terms. These may include alternative return windows, item condition requirements, restocking fees, or different shipping arrangements. These conditions are detailed on the relevant product page. If there is any difference between this general policy and the terms listed on a specific product page, the product-specific policy will take precedence.
How to Start a Return or Exchange
To begin a return or exchange, please contact our Customer Support Team with your order number and a brief description of your request. We will provide instructions based on the applicable return policy for your product.